Terms of Service

Effective Date: 28 July 2026

Welcome to Taraka.

These Terms of Service govern your access to and use of our website, products, services and related features. Throughout these Terms, the words “Taraka,” “we,” “us” and “our” refer to Taraka by Vishwas Vaidya Gadgil Saraf Jewellers.

The words “you,” “your” and “customer” refer to any person who accesses our website, creates an account, places an order or otherwise uses our services.

By accessing our website or purchasing from us, you agree to be bound by these Terms of Service, along with our Privacy Policy, Shipping Policy, Cancellation, Return and Refund Policy and any other policies displayed on our website.

Please read these Terms carefully before using the website. If you do not agree with them, you should not access the website or use our services.

1. About Taraka

Taraka is a contemporary sterling silver jewellery brand operated by:

Vishwas Vaidya Gadgil Saraf Jewellers
Business Structure: Partnership Firm
Registered/Principal Address: 7B, Laxmi Niwas, J.K. Sawant Road, Mahim, Mumbai – 400016, Maharashtra, India
Email: tarakabyvgs@gmail.com
Customer Care Number: +91 9769821937
GSTIN: 27AAJFV8756B1ZT

2. Eligibility

By using this website or placing an order, you confirm that:

• You are at least 18 years old;

• You are legally capable of entering into a binding contract under Indian law; or

• You are using the website under the supervision and with the permission of a parent or legal guardian.

You agree to provide accurate, complete and current information when creating an account or placing an order.

We reserve the right to refuse service, cancel an order or restrict access where we reasonably believe that false, misleading or unauthorised information has been provided.

3. Website Use

You may use our website only for lawful, personal and non-commercial purposes.

You must not:

• Use the website for any unlawful or fraudulent purpose;

• Attempt to gain unauthorised access to the website, customer accounts or connected systems;

• Introduce viruses, malicious code or harmful technology;

• Interfere with the security, operation or performance of the website;

• Scrape, copy, reproduce or commercially exploit website content without written permission;

• Impersonate another person or misrepresent your identity;

• Use false payment, billing or delivery information;

• Place fraudulent or speculative orders;

• Infringe our intellectual-property rights or the rights of another person; or

• Use our products, photographs, designs or content for unauthorised commercial resale or reproduction.

We may suspend or restrict access to the website where we reasonably believe these Terms have been violated.

4. Accounts and Customer Information

Certain website features may allow or require you to create an account.

You are responsible for:

• Maintaining the confidentiality of your account credentials;

• Restricting access to your device and account;

• Providing accurate account information; and

• Informing us promptly if you suspect unauthorised access to your account.

You are responsible for activities carried out through your account unless they occurred because of circumstances attributable to Taraka.

We may suspend or close accounts that contain false information, are used fraudulently or violate these Terms.

5. Product Information

We make reasonable efforts to present our products accurately, including their descriptions, dimensions, materials, weight, finish, photographs and prices.

However, you acknowledge that:

• Colours and finishes may appear differently depending on lighting, photography, screen settings and device displays;

• Minor variations may occur because of the handcrafted or hand-finished nature of certain jewellery;

• Product dimensions and weights may vary slightly within reasonable manufacturing tolerances; and

• Styling photographs may include props, clothing or additional jewellery that are not included with the purchased product.

Such minor variations do not constitute a defect where the product remains substantially consistent with its description.

Nothing in this section limits your rights where a product is defective, damaged, incorrect, spurious or materially different from its website description.

6. Sterling Silver and Natural Tarnishing

Unless otherwise specified, Taraka’s sterling silver jewellery is made using 92.5% silver.

Silver may naturally tarnish, oxidise or change in appearance over time due to exposure to air, moisture, perspiration, cosmetics, perfumes, chemicals and environmental conditions.

Natural tarnishing is not ordinarily considered a manufacturing defect. Customers should follow the care instructions supplied with the product or displayed on our Jewellery Care page.

We do not guarantee that any finish, plating or polish will remain permanently unchanged, particularly where a product is exposed to chemicals, moisture, friction or improper storage.

7. Product Suitability and Sensitivities

Customers are responsible for reviewing product descriptions, dimensions, fastening mechanisms and materials before placing an order.

Individual skin sensitivities and allergic reactions may differ. Where you have a known metal sensitivity, allergy or medical concern, you should review the product information carefully and seek appropriate professional advice before use.

Taraka is not responsible for reactions caused by an undisclosed personal sensitivity, improper use or continued use after irritation becomes apparent, except where liability cannot lawfully be excluded.

8. Product Availability

All products are subject to availability.

Adding a product to your cart or wishlist does not reserve it. A product may become unavailable before checkout is completed.

We may:

• Limit the quantity of a product available per customer or order;

• Discontinue products without prior notice;

• Correct inventory errors; or

• Cancel an order where the product is unavailable.

If payment has already been received for an unavailable product, the applicable amount will be refunded to the original payment method within a reasonable period.

9. Prices and Taxes

All prices are displayed in Indian Rupees unless stated otherwise.

Prices may include or exclude applicable taxes depending on the information displayed at checkout. The complete amount payable, including applicable taxes and shipping charges, will be shown before you confirm your order.

We may revise prices at any time before an order is accepted. A price change will not ordinarily affect an order that has already been accepted, except where:

• There is an obvious pricing or typographical error;

• A tax or statutory charge has been applied incorrectly; or

• The order was placed using an unauthorised discount or technical exploit.

If an obvious pricing error affects your order, we will contact you and give you the choice to proceed at the correct price or cancel the affected order for a refund.

10. Promotions and Discount Codes

Promotional offers and discount codes:

• Are valid only during the period stated;

• May be subject to minimum-order values or product restrictions;

• Cannot be redeemed for cash;

• Cannot be combined unless expressly permitted;

• May be limited to one use per customer; and

• May be withdrawn where misuse, fraud or a technical error is identified.

Unless expressly stated otherwise, discounts do not apply retrospectively to orders already placed.

11. Orders

Placing an order constitutes an offer to purchase the selected products.

Receipt of an order-confirmation message does not necessarily mean that the order has been finally accepted. We may verify product availability, payment status, delivery serviceability and order details before accepting and dispatching an order.

We reserve the right to reject or cancel an order for legitimate reasons, including:

• Product unavailability;

• Incorrect pricing or product information;

• Payment failure;

• Suspected fraud or unauthorised activity;

• Incomplete or incorrect customer information;

• Delivery-location unavailability;

• Breach of these Terms; or

• Legal or regulatory restrictions.

Where we cancel a prepaid order, the amount received for the cancelled products will be refunded to the original payment method.

12. Payment

Available payment methods will be displayed at checkout.

Payments may be processed through third-party payment-service providers. Your use of a payment method may also be subject to the terms, privacy practices and security procedures of the relevant bank, card issuer, UPI provider or payment processor.

You confirm that:

• You are authorised to use the selected payment method;

• The payment information provided is accurate; and

• Sufficient funds or credit are available to complete the transaction.

Taraka is not responsible for payment failures, declined transactions, bank delays or interruptions caused solely by a third-party payment provider.

13. Shipping and Delivery

Taraka currently ships only within India.

Shipping charges are calculated at checkout. Orders are generally delivered within 3–7 business days after dispatch, subject to delivery location, serviceability and circumstances outside our reasonable control.

Delivery timelines are estimates and are not guaranteed.

Customers are responsible for providing a complete and accurate shipping address, PIN code and contact number.

Complete shipping terms, including delayed shipments, failed deliveries, delivery attempts and damaged packages, are contained in our Shipping Policy, which forms part of these Terms.

14. Order Cancellation

A cancellation request may be submitted only:

• Within 24 hours of placing the order; or

• Before the order has been dispatched,

whichever occurs earlier.

Cancellation requests must be sent promptly to tarakabyvgs@gmail.com with the relevant order details.

Sending a request does not guarantee cancellation. An order is cancelled only after Taraka confirms the cancellation in writing.

Once an order has been processed for dispatch or handed over to the delivery partner, it cannot be cancelled.

Please review our Cancellation, Return and Refund Policy for complete cancellation terms.

15. Returns, Exchanges and Refunds

Taraka does not offer returns or exchanges for change of mind, personal preference, customer-selected sizing errors or other non-defect-related reasons.

A return and refund request may be considered where:

• The product is received damaged;

• The product has a manufacturing defect;

• An incorrect product is delivered; or

• The product is materially different from the product ordered or described.

Eligible claims must be submitted in accordance with our Cancellation, Return and Refund Policy, including the specified reporting period and supporting evidence.

Nothing in these Terms restricts any rights or remedies available to consumers under applicable law.

16. Unboxing Video Requirements

For claims involving transit damage, manufacturing defects, incorrect products or packaging discrepancies, customers must provide a clear, continuous and unedited unboxing video wherever required under our Cancellation, Return and Refund Policy.

The recording should begin before the outer package is opened and should clearly show:

• The sealed outer packaging;

• The shipping label;

• The complete opening process;

• The internal packaging; and

• The product and claimed issue.

We may consider other reliable evidence where required by applicable law or where the nature of the defect could not reasonably have been captured during unboxing.

17. Incorrect Addresses and Failed Deliveries

You are responsible for ensuring that your shipping information is accurate and complete.

If delivery fails because of:

• An incorrect or incomplete address;

• An incorrect phone number or PIN code;

• Customer unavailability;

• Refusal to accept delivery; or

• Failure to respond to the delivery partner,

the shipment may be returned to us.

Additional charges for reshipping may be payable by the customer where the failed delivery was caused by incorrect customer information or customer unavailability.

18. Ownership of Products

Ownership of a purchased product passes to you after:

• Full payment has been received; and

• The product has been delivered to the address provided with the order.

The risk of accidental loss or damage generally passes upon delivery, subject to your statutory rights relating to damaged, defective or incorrect products.

19. Intellectual Property

All content appearing on the website, including:

• The Taraka name and logos;

• The तारका name and visual identity;

• Product names;

• Jewellery designs;

• Product stories;

• Photographs and videos;

• Illustrations and graphics;

• Packaging designs;

• Website layout;

• Text and written content;

• Campaign concepts; and

• Other creative materials,

is owned by or licensed to Taraka or Vishwas Vaidya Gadgil Saraf Jewellers and is protected by applicable intellectual-property laws.

You may access website content for personal, non-commercial use only.

You must not reproduce, modify, publish, distribute, sell, license, imitate, reverse-engineer or commercially exploit our content or designs without prior written permission.

Purchasing a product does not transfer any intellectual-property rights in the product design, branding or associated content.

20. Customer Reviews and Submitted Content

Where you submit a review, photograph, video, comment, testimonial or other content to us, you confirm that:

• The content is truthful and based on your genuine experience;

• You own the content or have permission to submit it;

• The content does not infringe another person’s rights;

• The content is not unlawful, abusive, defamatory or misleading; and

• The content does not contain malicious code or unauthorised promotional material.

You grant Taraka a non-exclusive, royalty-free permission to display, reproduce and share content that you deliberately submit for publication or promotional use, subject to applicable privacy laws and any specific permission requested from you.

We may remove content that violates these Terms, but we are not obligated to publish every review or submission.

We will not knowingly manipulate reviews or present paid promotional content as independent customer feedback.

21. Social Media Content

Tagging Taraka or using a brand hashtag does not automatically grant us unrestricted ownership of your content.

Where we wish to reuse customer-created content for advertising, promotional or commercial purposes, we may request permission or rely on another lawful basis, as applicable.

Third-party social-media platforms operate under their own terms and privacy policies.

22. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including payment gateways, delivery partners, social-media platforms and analytics providers.

These third parties operate independently and may have their own terms and privacy policies.

We are not responsible for third-party websites, services or content that we do not own or control. A link or integration does not necessarily constitute an endorsement.

23. Website Availability and Technical Errors

We aim to keep the website accurate and available, but we do not guarantee that it will always operate without interruption, delay or technical error.

We may temporarily restrict or suspend access for:

• Maintenance;

• Security updates;

• Technical repairs;

• Platform changes;

• Events beyond our reasonable control; or

• Legal or regulatory reasons.

We may correct typographical errors, inaccurate descriptions, pricing errors and omissions when identified.

Nothing in this section permits us to misrepresent products or deny remedies required under applicable law.

24. Privacy and Personal Data

We collect and process personal information in accordance with our Privacy Policy and applicable Indian law.

Personal information may be used for purposes including:

• Processing and delivering orders;

• Providing customer support;

• Preventing fraud;

• Managing accounts;

• Sending service-related communications;

• Complying with legal obligations; and

• Sending marketing communications where permitted.

Please review our Privacy Policy for information about the data we collect, how it is used, how long it is retained and the rights available to you.

25. Disclaimer of Warranties

To the extent permitted by applicable law, the website and its general informational content are provided on an “as available” basis.

We do not guarantee that:

• The website will always be uninterrupted or error-free;

• Every product will remain continuously available;

• Website colours will appear identical on every device; or

• General styling or jewellery-care information will be suitable for every individual circumstance.

This section does not exclude any express product commitment, statutory guarantee or consumer right that cannot lawfully be excluded.

26. Limitation of Liability

To the extent permitted by applicable law, Taraka and Vishwas Vaidya Gadgil Saraf Jewellers will not be responsible for indirect or consequential loss arising solely from:

• Misuse of the website or products;

• Failure to follow product-care instructions;

• Unauthorised account access caused by the customer’s failure to secure login information;

• Incorrect customer-provided delivery information;

• Third-party payment or delivery disruptions outside our reasonable control; or

• Events beyond our reasonable control.

Nothing in these Terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation;

• Deliberate misconduct;

• Product liability imposed by law;

• Breach of statutory consumer rights; or

• Any liability that cannot legally be excluded or limited.

27. Indemnity for Unlawful Misuse

You agree to compensate Taraka for reasonable losses, claims or expenses directly resulting from your deliberate unlawful use of the website, infringement of our intellectual-property rights or fraudulent activity.

This obligation does not apply to ordinary consumer complaints, good-faith reviews or lawful exercise of consumer rights.

28. Events Beyond Our Control

We will not be responsible for a delay or failure caused by circumstances beyond our reasonable control, including:

• Natural disasters;

• Severe weather;

• Floods or fires;

• Epidemics or public-health restrictions;

• Government orders;

• Strikes or transport disruptions;

• Courier-network failures;

• Internet or telecommunications outages;

• Civil unrest; or

• Other comparable events.

Where such an event affects an order, we will make reasonable efforts to communicate the delay and provide an appropriate resolution.

29. Suspension or Termination

We may suspend or terminate access to the website where a user:

• Engages in fraudulent or unlawful conduct;

• Attempts to compromise website security;

• Repeatedly abuses promotional offers;

• Infringes intellectual-property rights; or

• Materially violates these Terms.

Termination will not affect rights and obligations that arose before termination, including payment obligations and legitimate refund rights.

30. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, operations or legal obligations.

The revised Terms will be published on this page with an updated effective date.

Changes will apply prospectively and will not ordinarily alter the terms governing an order already accepted before the revised Terms took effect, unless required by law.

Your continued use of the website after the revised Terms become effective constitutes acceptance of the updated Terms.

31. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

The invalid provision will be interpreted or modified only to the minimum extent necessary to make it lawful and enforceable.

32. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we have permanently waived the right to enforce it later.

33. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to any rights available to consumers under applicable consumer-protection law, courts and competent authorities in Mumbai, Maharashtra, will have jurisdiction over disputes arising from these Terms or use of the website.

Nothing in this section prevents a consumer from approaching a consumer commission or another authority having jurisdiction under applicable law.

34. Grievance Redressal

For complaints regarding orders, payments, delivery, products, refunds or use of the website, contact our Grievance Officer:

Name: Mihir Jog
Designation: Grievance Officer
Email: tarakabyvgs@gmail.com]
Phone: +91 9769821937
Address: 7B, Laxmi Niwas, J.K. Sawant Road, Mahim, Mumbai – 400016, Maharashtra, India

We will acknowledge receipt of a consumer complaint within 48 hours and endeavour to resolve it within one month from the date of receipt.

Please include your name, contact details, order number and a clear description of the issue so that we can review the complaint efficiently.

35. Contact Us

For general questions regarding these Terms, contact:

Taraka by Vishwas Vaidya Gadgil Saraf Jewellers
Email: tarakabyvgs@gmail.com
Address: 7B, Laxmi Niwas, J.K. Sawant Road, Mahim, Mumbai – 400016, Maharashtra, India