Shipping Policy

At Taraka, every order is carefully inspected and securely packaged before being dispatched. This Shipping Policy explains our delivery coverage, estimated timelines and shipping charges.

By placing an order through our website, you agree to the terms outlined below.

Shipping Coverage

Taraka currently ships only within India.

Delivery availability may depend on the serviceability of the shipping address and PIN code entered at checkout. If we are unable to deliver to your location, we will contact you and cancel or refund the affected order, as applicable.

Shipping Charges

Shipping charges are calculated at checkout based on factors such as:

• Delivery location;

• Order value;

• Package weight;

• Delivery method; and

• Availability of courier services.

The applicable shipping charge will be displayed before you complete your payment.

Any additional charges for express, priority or special delivery, where available, will also be shown at checkout.

Order Processing and Dispatch

Orders are processed after payment confirmation and successful order verification.

Once your order has been dispatched, you will receive a shipping confirmation through the contact details provided while placing the order. This may include a tracking link or shipment details, where available.

Orders placed on weekends, public holidays or during promotional periods may take longer to process.

Estimated Delivery Timeline

Orders are generally delivered within 3–7 business days after dispatch.

Business days exclude Sundays and public holidays.

Delivery timelines are estimates and may vary depending on:

• The delivery location and PIN code;

• Courier availability;

• Weather conditions;

• Public holidays;

• Local restrictions;

• Operational disruptions;

• High order volumes; or

• Other circumstances beyond Taraka’s reasonable control.

While we make every reasonable effort to deliver orders within the estimated timeline, delivery dates cannot be guaranteed.

Order Tracking

Where tracking is available, the tracking details will be shared after the order has been dispatched.

Tracking information may take some time to become active after the shipment is handed over to the delivery partner.

If your tracking information has not been updated for an extended period, please contact us at tarakabyvgs@gmail.com with your order number.

Delayed Orders

If your order is delayed beyond the estimated delivery period, please contact us at tarakabyvgs@gmail.com.

We will coordinate with the delivery partner and assist you with the available shipment information. Delays caused by courier partners, weather, government restrictions, strikes, local disruptions or other circumstances outside our control may require additional delivery time.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address, PIN code, phone number and other required delivery information.

Taraka will not be responsible for delays, failed deliveries or additional charges resulting from:

• An incorrect or incomplete address;

• An incorrect PIN code or phone number;

• The customer being unavailable to receive the order;

• Refusal to accept the delivery; or

• Failure to respond to the delivery partner.

Please contact us immediately if you notice an error in your shipping information. Address changes may only be possible before the order is processed or dispatched.

Once an order has been dispatched, the shipping address cannot be changed.

Delivery Attempts

The delivery partner may contact you or make multiple delivery attempts depending on its operating procedures.

If the delivery cannot be completed after the permitted attempts, the order may be returned to Taraka.

Any additional shipping charges for resending an order may be payable by the customer where the delivery failed due to an incorrect address, customer unavailability, refusal of delivery or another customer-related reason.

Tampered or Damaged Packages

Please inspect the outer packaging before accepting the order.

If the package appears visibly opened, torn, crushed or tampered with, you may refuse the delivery and contact us immediately at tarakabyvgs@gmail.com.

If you accept the package and later discover that the product is damaged, defective or incorrect, you must follow the claim procedure stated in our Cancellation, Return and Refund Policy, including recording a continuous and unedited unboxing video.

Missing or Lost Shipments

If a shipment is confirmed as lost by the delivery partner, Taraka will review the order and provide an appropriate resolution, which may include a replacement or refund, subject to product availability and verification.

An order will not be considered lost solely because of a delay or temporary absence of tracking updates.

Cancellation After Dispatch

Orders cannot be cancelled once they have been processed for dispatch or handed over to the delivery partner.

Please refer to our Cancellation, Return and Refund Policy for complete cancellation terms.

Contact Us

For shipping and delivery-related queries, contact:

Taraka by Vishwas Vaidya Gadgil Saraf Jewellers
Email: tarakabyvgs@gmail.com