Refund policy

Cancellation, Return & Refund Policy

At Taraka, every piece is carefully inspected and securely packaged before dispatch. Due to the personal nature of jewellery and for hygiene and quality-control reasons, we do not offer returns or exchanges except in the limited circumstances described below.

By placing an order through our website, you agree to the terms of this Cancellation, Return and Refund Policy.

Order Cancellations

An order may be cancelled only:

  • Within 24 hours of placing the order; or

  • Before the order has been dispatched,

whichever occurs earlier.

To request a cancellation, email us immediately at tarakabyvgs@gmail.com with:

  • Your order number;

  • The name and contact details used while placing the order; and

  • “Order Cancellation Request” in the subject line.

Sending a cancellation request does not automatically confirm cancellation. An order will be considered cancelled only after you receive written confirmation from Taraka.

Once an order has been processed for dispatch or handed over to our delivery partner, it cannot be cancelled.

No Returns or Exchanges

Taraka does not accept returns or exchanges for reasons including:

  • Change of mind;

  • Personal preference;

  • Incorrect size selected by the customer;

  • Minor variations in colour, texture, finish or appearance caused by lighting, screen settings or the handmade nature of the product;

  • Natural tarnishing or changes resulting from regular wear;

  • Damage caused by improper use, storage, handling or failure to follow the jewellery-care instructions; or

  • Products that have been worn, altered, repaired or damaged after delivery.

Please review the product description, measurements and size information carefully before placing your order.

Damaged, Defective or Incorrect Products

A return and refund request may be considered only when:

  • The product is received in a damaged condition;

  • The product has a manufacturing defect;

  • An incorrect product has been delivered; or

  • The product received is materially different from the product ordered or its description on our website.

Mandatory Unboxing Video

To submit an eligible claim, you must record a continuous, clear and unedited unboxing video.

The video must:

  1. Begin before the seal of the outer packaging box is opened;

  2. Clearly show the shipping label and all sides of the sealed outer package;

  3. Show the complete opening of the outer packaging and the internal packaging;

  4. Clearly show the product and the claimed damage, defect or incorrect item; and

  5. Contain no cuts, pauses, edits, interruptions or missing portions.

The video must clearly establish that the damage, defect or discrepancy existed when the package was opened.

Claims supported only by photographs may not be accepted where the nature or timing of the damage cannot be verified.

How to Submit a Claim

Email your claim to tarakabyvgs@gmail.com within 24 hours of delivery.

Your email must include:

  • Your full name;

  • Order number;

  • Registered email address or phone number;

  • A brief description of the issue;

  • Clear photographs of the product and packaging; and

  • The complete, continuous unboxing video.

Please use “Damaged/Defective Product – Order [Order Number]” as the subject line.

Claims submitted after 24 hours of delivery may not be eligible for review.

Review and Approval

Submitting a claim does not automatically make it eligible for a return or refund. All requests will be reviewed by Taraka based on the information, photographs and unboxing video provided.

We may request additional photographs, videos or information where reasonably necessary to assess the claim.

If the claim is approved, we will provide instructions regarding return pickup or shipment. The product must be returned:

  • In its original condition;

  • With its original packaging, tags, certificates, accessories and complimentary items;

  • Without signs of wear, alteration or customer-caused damage; and

  • In accordance with the return instructions provided by Taraka.

Products sent back without prior written approval will not be accepted.

Return Shipping

For an approved claim involving a damaged, defective or incorrect product, Taraka will arrange the return pickup wherever the service is available.

Where return pickup is unavailable, we may ask you to ship the product using an approved delivery service. Reasonable return-shipping charges will be reimbursed where the claim is accepted, subject to submission of a valid shipping receipt.

Taraka will not be responsible for products returned without authorisation or through an unapproved shipping method.

Refunds

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method used for the order. The refund will include the amount paid for the approved product and any applicable standard shipping charges where required.

Refunds will generally be initiated within 7 business days after approval. The time taken for the amount to appear in your account may vary depending on your bank, payment provider or original payment method.

For Cash on Delivery orders, approved refunds may be processed through bank transfer or another method communicated by Taraka. The customer will be required to provide accurate refund details.

Refunds for Cancelled Orders

Where a prepaid order is successfully cancelled within the permitted cancellation period, the refund will be issued to the original payment method.

Any amount already charged will generally be refunded within 7 business days of cancellation confirmation. Additional processing time may be required by the relevant bank or payment provider.

Non-Refundable Amounts

Unless required by applicable law, the following amounts are non-refundable:

  • Express, priority or special delivery charges;

  • Gift-wrapping or personalised packaging charges;

  • Charges for services already completed; and

  • Costs arising from an incorrect or incomplete address provided by the customer.

Statutory Rights

Nothing in this policy is intended to exclude or restrict any rights or remedies available to consumers under applicable Indian law.

Where any provision of this policy conflicts with applicable consumer-protection law, the applicable law will prevail.

Contact Us

For cancellation, return or refund queries, contact:

Taraka by Vishwas Vaidya Gadgil Saraf Jewellers
Email: tarakabyvgs@gmail.com